Printacall Terms and Conditions of Sale

Placing an Order

• You may order products by submitting your order through the Printacall website or by calling/visiting our showroom directly.
  Please refer to our trading hours.

• We may ask you to provide additional details or require you to confirm your details to enable us to process an order.

• You agree to provide us with current, complete and accurate details when asked to do so.

• We respect your privacy. We only collect, hold, use and disclose your personal information in accordance with the Privacy Act 2001 as amended.

• You agree for us to collect, hold, use and disclose your personal information in ways we consider appropriate namely for the purpose of and incidental to providing our products and services to you in a secure way.

• You may access your personal information by contacting us.

• Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order.

Acceptance or rejection of Order

• In certain circumstances, we may need to reject your order, including but not limited to where the requested product is not available or if there is an error in the price or the product description.

• If we reject an order, then we will endeavor to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

Cancellation of order

• We may cancel any part of an order without any liability to you for that cancellation at any time if:
  
  (a) the products in that order are not available; or
  
  (b) there is an error in the price or the product description
  
  If we do so, then we will endeavor to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.
  
• You may cancel an order by contacting us during the operating hours of 9am-5pm Monday to Friday (excluding public holidays, Sydney time) at any time prior to the dispatch of that order. On cancelling the order, we will refund your payment either to your original payment method or through an alternative means.

Payment

• All prices for products include GST where applicable.

• We will charge you, and you agree to pay, the purchase price of each product that is ordered and where applicable, the delivery fee for your order that we notify to you when you place your order.

• Printacall accepts any and all of the following payment methods:
  
  (a) Visa Credit Card
  
  (b) Mastercard Credit Card
  
  (c) Money Order
  
  (d) Australian Bank Cheque
  
  (e) Cash
  
  (f) Eftpos

• If we are unable to successfully process your debit card, credit card payment for your order that is accepted by us, then we may cancel your order.

• If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card.

• You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

• We will provide you with a receipt at time of delivery/purchase which specifies the total fees and charges for the products in the order.

Delivery

• In the instance where delivery has been requested for a product, products will not be removed from stock until full payment has been received, unless an alternative agreement between Printacall and the customer in regards to payment has been made.
  
• All delivery requests will be fulfilled via registered post unless directed otherwise. Tracking numbers for products sent via registered post can be found on the invoice under “freight”.
  
• Fees for delivery will be advised at the point when an order is placed, these fees may range based on size or weight of the product, method by which it is being sent or delivery destination.
  
• Risk and title to product passes to you on the date and time of delivery to the delivery address.
  
• We will only deliver products ordered to a location where we provide delivery services and within Australia.
  
• You acknowledge and agree that any person at the delivery address who receives the product is authorised by you to receive your order.

Faults and Repairs

• A receipt is required to establish proof of purchase for products under warranty. Products will then be assessed to determine the nature of the issue and how we can help you, be it a refund, repair or exchange.
  
• If we are unable to determine a problem in our showroom, we will send the product to the manufacturer and/or supplier or their repair agent to determine the issue and its resolution. Our sale staff can forward your product to the manufacturer or repair agent and liaise with them on your behalf. 
  
• The manufacturer/supplier will assess the product and determine whether:
  
  (a)There is a minor fault – product is easily repaired and returned to you.
   
  (b)There is a major fault – product is not easily repaired and will be refunded, repaired or replaced.  
  
  (c) The product has been damaged through abnormal use – the manner in which the product has been damaged voids the warranty. It will then be up to you how to proceed. Printacall will no longer be accountable.
  
• In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Refer to the Printacall standard product warranty or the products manufacturer’s warranty.
  
• A repair quote fee will apply if not covered by warranty. This fee is non-refundable. Costs for repair will be deducted from this initial payment should you pursue a repair. You will be requested to pay the difference where necessary.

Return Policy

• Printacall will return items in a case of change of mind within 7 days of the purchase date, as long as:
  
  a) You have clear proof of purchase, typically a receipt;
  
  b)The product and packaging is in its original condition including manuals and accessories;
  
  c) Item is in re-saleable condition for example original tags and labels are still attached, unworn, unopened or unused and;
  
  d) Item is unused – this applies particularly to items that are worn in the ears.
  
  e) The product is returned to Printacall at the cost to the customer.
  
• When a refund is granted, we will refund the original purchase price in the form of the previous method of payment indicated on the receipt. 

Australian Consumer Law

• These terms and conditions of sale and any transaction with Printacall are governed by and construed in accordance with the laws of New South Wales and are subject to the non-exclusive jurisdiction of the courts of New South Wales.

Force Majeure

• Neither party will be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of the party so delaying, and such party will be entitled to a reasonable extension of time to the performance of such obligations.

General

• The customer must not assign or otherwise transfer any of the rights and obligations under these Terms and Conditions, any unauthorised transfer will be deemed null and void.
  
• You agree to be bound by and comply with these Terms and Conditions.